Shipping Policy
Shipping Policy
At TheUrto, we strive to deliver your portable styling tools as quickly and safely as possible. We ship internationally to bring our technology to customers worldwide.
1. Processing Time Please allow 1 to 3 business days for our team to process and pack your order. We perform a final quality check on every wireless straightener to ensure it meets our safety standards before it leaves the warehouse.
2. Estimated Delivery Times We offer Free Worldwide Shipping on all orders.
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USA & UK: 8 – 15 Business Days
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Europe & Canada: 10 – 18 Business Days
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Rest of World: 12 – 22 Business Days
Please note: These are estimated delivery times. Because our straightener contains a high-capacity lithium battery, it requires specialized shipping carriers which can occasionally face minor delays during customs inspections.
3. Tracking Your Order You will receive a tracking number via email as soon as your order ships. Please allow 24–48 hours for the tracking information to update in the system.
4. Customs & Duties For international orders, please be aware that customs fees or import duties may apply depending on your country's regulations. TheUrto is not responsible for any customs fees; these are the responsibility of the customer.
5. Lost or Delayed Packages If your package exceeds the estimated delivery timeframe significantly, please contact us at support@theurto.com. We will investigate the issue and ensure you receive your order or a full refund.
